By default, the Symphony Services start on startup of the operating system. Changing service states can adversely affect your Symphony installation.
Symphony server runs the following core Services. All Symphony Services are prefixed with an "AI".
Service |
Description |
AI InfoService |
Web Server running Symphony's web service which receives all requests from the client. Symphony requires the AI InfoService to be running properly. Normally connectivity issues between the client and server are caused by a resource conflict between another process using Port 50000, or a firewall preventing Symphony and the AI InfoService from communicating properly. |
AI NetSendHist |
Responsible for historical video streaming and historical .JPEG creation. |
AI Scheduler |
Responsible for polling hardware alarm inputs, cleaning video, running reports and searches, synchronizes CPU and other processes on system. |
AI Tracker # |
The process that performs video analysis, saves video to disk, live video streaming. Each camera requires its own AI Tracker service. |
SQL Server (Aimetis) |
By default, Symphony installs a Microsoft SQL Server express database during the installation of Symphony Server. Make sure the SQL Server (Aimetis) service is started. |
Using the DOS killall Utility with Services
1. Log into the server. Click Settings>Servers.
2. Select a server and click Edit.
3. Scroll down to Services.
Manage Services
If you do not want Symphony Services to automatically start on system startup, clear the Automatically Start Symphony Services on system startup check box.
1. Log into the server. Click Site>Servers.
2. Select a server and click Edit.
3. Scroll down to Services.
4. Clear the Automatically Start Symphony Services on system startup check box.
5. Click Save.
This account
In some cases, your network storage requires authentication. For example, an original server and a redundant server can record on a common storage if the storage is a NAS/SAN. If a network storage (e.g. NAS/SAN) requires authentication, ensure that Symphony Windows services are running as a user account that has access to the specific NAS/SAN.
1. Log into the server. Click Site>Servers.
2. Select a server and click Edit.
3. Scroll down to Services.
4. In the Manage Services section, select the This account option.
5. Enter the User Name and Password for that account.
6. Click Save.