Troubleshooting Aero Hardware Setup
Troubleshooting
Note: For the following troubleshooting tips, complete only one of the troubleshooting fixes at one time. If you cannot successfully resolve the issue, proceed to the next fix.
- Controller is not coming online:
- Ping controller and make sure it replies.
- By default, Aero communicates via port 3001, verify this port is opened.
- Restart the Aero driver.
- Make sure IP address is not duplicate (verify MAC Address).
- In the controller properties, delete IP address and re-enter it manually.
- Make sure anti-virus is not scanning ANY Symphony AC files/folders.
- On-board Readers or Sub-Controllers are not displaying in the ‘Controller Status Screen’ or Hardware Tree pane:
- Add sub-controller using the ‘Auto Scan’ tool.
- Send a ‘Reset Controller’ command.
- Perform a memory reset by changing the number of ‘Max_Cards’.
- Verify sub-controllers have the correct address.
- Check the RS-485 connection to each sub-controller.
- Controller is constantly going offline:
- In the controller properties, verify the “Offline Sensitivity” property is set to “Not Sensitive”.
- Is there a “Controllers and Devices” database download being sent? If so, this will take the controller temporarily offline.
- Verify the controller IP is not duplicated in Symphony AC or network.
- Check network to ensure that the controller is pinging properly.
- There are no Personnel Records being downloaded to the controller:
- Make sure the readers have been configured in at least one Access Level.
- Verify Personnel Records have at least 1 Access Level with readers from the controller
- Send a ‘Reset Controller’ command.
- Perform a memory reset by changing the number of ‘Max_Cards’.